1. Introduction

Welcome to Macrame Love (“we,” “our,” “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://macramelove.com or interact with us through our social media or Meta (Facebook/Instagram) Instant Forms.

By using our website or submitting your information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, address, and country.

  • Order Details: Product type, quantity, customization requests, delivery preferences, and payment method.

  • Technical Data: IP address, browser type, device information, and website usage statistics (via cookies and analytics tools).

  • Communication Data: Messages, feedback, or inquiries sent through forms, chat, or WhatsApp.

3. How We Use Your Information

We use your data for the following purposes:

  • To process and deliver your orders.

  • To contact you for confirmation, customization, and shipping updates.

  • To improve our products, website, and services.

  • To send promotional offers or updates (only if you have opted in).

  • To comply with applicable laws and prevent fraudulent activities.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information.
We may share limited data only with:

  • Delivery partners or courier services for order shipment.

  • Payment service providers to process secure transactions.

  • Meta (Facebook/Instagram) or other ad platforms for marketing campaigns (data handled per their privacy policies).

  • Legal authorities if required by law.

All partners are required to handle your information securely and only for the purpose of fulfilling your order.

5. Data Storage and Security

We store your data on secure servers and take appropriate measures to protect it from unauthorized access, alteration, or loss.
While we take all reasonable steps, no online platform can guarantee 100% security. You use our services at your own risk.

6. Your Rights

Depending on your location (UAE, Saudi Arabia, or elsewhere), you have the right to:

  • Access, correct, or delete your personal information.

  • Withdraw consent for marketing communications.

  • Request information about how your data is used.

To exercise these rights, please contact us at [your email, e.g., info@macramelove.com].

7. Cookies and Tracking

Our website may use cookies and similar technologies to:

  • Improve site performance and user experience.

  • Analyze traffic and marketing effectiveness.
    You can disable cookies in your browser settings, but some features may not function properly.

8. Third-Party Links

Our site may contain links to external websites. We are not responsible for the content or privacy practices of those sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
📧 Email: info@macramelove.com
📞 Phone/WhatsApp: (+971) 554340808
🌐 Website: https://macramelove.com